The client
Avigilon, a Motorola Solutions company, provides a full suite of on-premise and cloud physical security technologies that connects video, access control, sensors and more for 100,000+ organizations worldwide. Designed to be open and interoperable, one of its core products, Avigilon Unity Video, a powerful, on-premise video management software, integrates with major third-party physical access control systems. This includes Lenel OnGuard, Software House C•CURE 9000, Gallagher Command Centre, and AMAG Symmetry, to deliver unified security workflows across diverse customer environments.
Project background
- had fallen out of sync with partner platform versions
- had uneven and incomplete documentation
- depended on core product engineers, who also had to balance broader product priorities, which left limited time for deep integration knowledge transfer.
To protect this critical layer without slowing down Unity’s core roadmap, Avigilon engaged CoreWillSoft to stabilize, reconstruct missing knowledge, and establish a predictable lifecycle for ongoing delivery and certification.
Your ecosystem is growing.
Is your integration strategy keeping up?
Integrations
CoreWillSoft supports Unity Video across four key Video & Alarm integrations that directly enable Avigilon’s presence and growth across key market segments:
LenelS2 OnGuard Video & Alarm Gateway Integration
Allows users to access Unity Video features within the OnGuard interface. Users can view live and recorded video and events, export video, and control PTZ devices through the OnGuard software.
Gallagher Command Centre Integration
Delivers Unity Video alarms into Gallagher and enables operators to open live/playback video and control PTZ from the Gallagher workflow, with tight Role‑Based Access Control (RBAC) alignment and consistent incident state across both systems.
AMAG Symmetry™ Security Management System Integration
Links Symmetry alarm monitoring with Unity Video verification, normalizes acknowledgement semantics across these two systems, and maintains secure connectivity (TLS/certs) across varied, site-specific Symmetry deployments.
Software House C•CURE® 9000 Video & Alarm Integrations
Routes C•CURE-triggered events into Unity Video for recording/monitoring and exposes VMS actions (live, playback, PTZ, export) inside the C•CURE UI, relying on stable auth/session handling and burst-resistant event processing.
The challenge
Keeping the integrations market- and certification-ready
As vendors shipped new versions with at least an annual cadence, Unity Video integrations had to catch up to those release cycles. Certification got harder, too, because the version matrix kept expanding, and not every combination had full coverage. Furthermore, since every customer site looks different, the goal was simple: keep the integrations predictable across all the setups people actually run.
Ensuring consistent alarm and event behavior under real-world load
Vendors handle alarms and event states in different ways, and reconnects, fail-overs or high load can expose hard edge cases like duplicate alarms, missed events, and mismatched statuses. Therefore, the integrations had to normalize lifecycles and stay functional through retries, restarts, and spikes. That’s what keeps operators confident, protects service reliability, and supports long-term adoption.
Rebuilding critical knowledge while supporting sales priorities
The team also needed to update and extend the technical documentation and verify key integration behaviors against real customer setups to keep results consistent across environments. That required capturing institutional knowledge, documenting edge cases, and aligning field behavior with what internal teams could support reliably. In parallel, Avigilon prioritized sales-critical functional enhancements to support competitive RFPs and enterprise evaluations.
The approach
Stabilization and knowledge reconstruction
CoreWillSoft started with a structured handover and requirements reconstruction of real deployments to rebuild accurate integration behaviors. This included documenting edge cases and matching them with partner check criteria, aligning to current partner APIs, normalizing alarm/event handling, restoring in such a way a stable baseline for ongoing work.
Multivendor device laboratory
To make behavior predictable and reproducible across versions and configurations, CoreWillSoft built a cloud-based device lab with multiple partner versions, including peripheral devices such as controllers and readers on-site, and certification-ready setups. Automated resets and environment reconstruction enabled fast issue reproduction, continuous regression, and repeatable certification preparation.
Managed cycle for upgrades and feature delivery
Each iteration follows a predictable cycle: align with partner releases, deliver prioritized features, and fix field-reported issues with minimal disruption to existing installations. Delivery is coordinated with Avigilon Product Management priorities to support real customer needs and roadmap goals.
Certification readiness and execution
Before each integration release, the CoreWillSoft team gets it certification-ready: updates the documentation, packages all deliverables in a third-party vendor-specified format, and runs full regression tests. Depending on the partner, certification happens either through self-certification or supervised testing in the partner’s lab. Every cycle results in a confirmed baseline that Avigilon reliably supports.
Lifecycle ownership and escalation management
After stabilization, CoreWillSoft assumed lifecycle ownership: version alignment, regression coverage (including reconnect/load scenarios), certification support, and last-line escalation handling. For complex cases, the team reproduces scenarios where possible, performs root cause analysis, and delivers fixes with clear technical communication.
Integration enhancements that enable sales
Alongside maintenance, CoreWillSoft also ships targeted improvements that help with enterprise evaluations and competitive RFPs/tenders. That way, the integrations stream keeps getting more stable over time, while Avigilon still delivers the customer-facing capabilities that drive adoption and growth.
Strong products deserve strong interoperability!
Technological & process innovations
Device lab & version matrix automation for reproducible tests across versions and topologies.
Requirements reconstruction based on source code, fragmented knowledge, and third-party system analysis.
Predictable release & partner certification process design and implementation.
Sales‑driven features as:
- Alarm round‑trip (C•CURE)
- Bi-directional alarm acknowledgement (Gallagher)
- Failover (OnGuard
The result
With CoreWillSoft’s support for over 3+ years, Avigilon:
- Operates a stable, maintainable, and up-to-date Unity Video integrations portfolio across major PACS, enabling reliable interoperability in complex enterprise environments.
- Runs predictable certification cycles with each vendor release, supported by full-lifecycle engineering ownership.
- Resolves around 2 to 4 complex enterprise integration escalations per month through last-line technical support, protecting customer operations in high-pressure deployments.
- Delivers new interoperability features that support integration-driven projects and strengthen Avigilon’s position in competitive enterprise bids.
